Great customer service!!
Poor customer service. I made reservations over two weeks in advance and even went in the day before and did payment. When I returned the next day to pick up the rental there was no cars,and the person @ the desk told me she was only one person. She could care less about my business trip or how I was going to get there. I definitively won't be back there anymore.
My wife and I have rented vehicles from Enterprise for a lot of years now, the problem recently is that in the last 5 months we have rented a total of 6 times and every time the car has been unclean. They do not clean the inside or the outside with any completion. they basically rinse them off and send you on your way. I used other companies at major airports and they are cleaning the vehicles but in Greenville Alabama you get a dirty vehicle. I guess because they are the only show in town. Also I have rented on line by way of my app on my phone for a premium vehicle and had a confirmation number only to be told that location does not have premium vehicles looks like if that was the fact then why give me a confirmation number and have me thinking that is what I am getting.
Called to complain. Get passed from person to person. Told someone will be in touch. Still waiting. Flight is today. Not confident they'll do the right thing and give me a discount for my troubles. Totally unprofessional. I'll avoid Enterprise in the future whenever possible.
This was the worst place trying to rent a vehicle i was stranded, my cadi broke down on the highway. They put me on hold 40min then said they we're closing at 3pm.i called at 2pm. Lazy people working. I had to ask the tow truck driver take me to a hotel, i know no one here.
Had to make my reservation over the phone despite being at the location because the clerk told me he "didn't have the capability" to do it. Yeah, right. Did, got my confirmation email. Next day when I went for pick up was told my car was given away and they didn't have another one. They wouldn't give me a different car at the same rate. Was told that they called to confirm and I didn't call them back....ok, well, if I have to confirm by phone why do they send an email saying my reservation is confirmed and I'm good to go? Clerk tells me to wait around and hour or two and maybe they'll have the car then.
Enterprise Rent A Car is a US Car Rental based in Greenville, Alabama. Enterprise Rent A Car is located at 307 Cedar St #2, Greenville, AL 36037, USA.
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